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Frequently Asked Questions (FAQ)

🛍 What Happens After You Order?

After your order is successfully completed, it enters our system and is processed within 24 hours. A tracking number will be sent to you once your order is prepared and shipped.

🚚 When Will My Order Arrive?

Your order is prepared within 1-2 business days after placing your order and reaches your address within 4-6 business days via our partner courier. Delays may occur during peak periods.

📦 Which Shipping Company Do You Work With?

We currently work with reliable partner couriers such as [UPS/ FEDEKS/ WORLD]. We use the fastest option available based on your order.

🔄 Can I Return or Exchange an Item?

Yes! You can return your product or exchange the size/color within 5 days of receiving your order.

The item you wish to return must be unused, with tags still attached, and in its original packaging.

Return shipping costs are the responsibility of the customer.

Exchange requests are processed based on stock availability.

💳 Which Payment Methods Do You Accept?

You can make payments securely through our website via:

Credit Card (Visa, MasterCard)

Debit Card

Wire Transfer / EFT Your payments are secured with an SSL certificate.

Will I be charged customs duties on my order?

No, no additional customs duties or fees are required for your order.

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